FAQ
Frequently Asked Questions
Wetsuits & sizing
What sizes do you offer?
Our wetsuits come in sizes XS to XL. See our Size Guide for how to measure, or email us your measurements and we'll help you choose.
How should my wetsuit fit?
Snug, like a second skin, with no loose gaps or pulling. Wetsuits feel tighter when dry and relax a little once you're in the water.
What is Yulex?
Yulex is a plant-based natural rubber. Our new wetsuits are made with Yulex instead of petroleum-based neoprene. (The Original Eagle Ray is made with Yamamoto neoprene.) Learn more about Yulex.
What water temperature are your suits made for?
Our suits are 2mm, made for warm and tropical water. They're ideal for reef days, snorkeling and freediving in warm destinations.
How do I take care of my wetsuit?
Rinse it in fresh water after every use and dry it inside out in the shade. See our full Care Guide.
When is your next collection?
Our Dune and Ornate Eagle Ray collection launches this November. Join our email list on the homepage to get first access.
Shipping
How long does it take to ship?
Orders are processed within 2–5 business days. Standard US shipping usually arrives within 3–7 business days after your order ships. Launches can add a little extra time.
Do you ship internationally?
Yes, we ship worldwide. International delivery usually takes 7–21 business days. Any duties, taxes or import fees are the customer's responsibility.
How do I track my order?
Once your order ships, you'll get an email with your tracking number.
Read our full Shipping Policy.
Returns
Can I return my wetsuit?
Yes. Full-price wetsuits can be returned for store credit if they're unworn, unwashed and in their original condition with tags and packaging. Contact us within 7 days of delivery to request a return. We don't offer refunds or direct exchanges at this time.
Are returns free?
US customers get a free return label. International customers pay for their own return shipping.
Can I return sale items?
Sale and discounted wetsuits are final sale.
What if my order is wrong or faulty?
Email us within 24 hours of delivery and we'll arrange a replacement or repair.
Read our full Return Policy.
Still have a question?
We'd love to help. Email us at freedivegirls@gmail.com.
